Contact Center solutions

Offering a wide range of solutions for call centers World-wide, allowing your call center customers to enjoy important features improving staff efficiency and callers satisfaction:

• Click-to-Call integration to save time and mistakes and hands free dialing.
• Calls recording and archiving for fast search capabilities and for presenting records of previous calls in the callers profile page.
• Pop-Up windows of incoming calls.
• Monitors output displaying staff activities and performance, average waiting time, and other key facts to efficiently manage a call center.
• Timesheet reporting, showing start and end time of each employee together with his calls times.
• Training features allows senior representatives managers and trainers to eavesdrop to representatives and silently help them in real time.