SMBE Cloud PBX services

Starkey platform will increase revenues from your SMB customers, offering advanced business telephony features without any special hardware needed beside SIP clients (devices or softphones), reducing implementation expanses and improving customers' satisfaction. The wide variety of business telephony application guarantees your business users to enjoy a comprehensive improvement in their communication in all business functionalities:

• Customer Service Features - Displaying caller Name and History on the computer screen ensures a personal and professional touch to the service department improving customer satisfactory.
• Help Desk - FAQ pre-configured automatic dialogs for representatives to use while trying to resolve an issue - integrated with costumer DTMF inputs previous to answering the call by a representative.
• Call Centers - Pop-up Screen with caller information, CDRs in customer profile page in the CRM, and many other useful features for a regulatory compliancy - such as an archived call center - that records all calls - Adding monthly services to the customer like recordings and storage.
• Telemarketing and Sales - Progressive dialer and other sales tool improving efficiency in the department improving conversion rate and extracting more from the incoming leads traffic.
• Collection - Auto-Dialer reminders and alerts - offering a personal credit card charges for business clients - over IVR - with a simple integration to the credit card industry common systems.
• Security Department - Authentication telephony alerts notifying or requesting authorization for potentially sensitive security events and transactions.
• Management - freak control managers will highly appreciate the 24/7 Real-time reports and graphic displays of the communication activity and staff productivity.
• Telephony timesheet reporting systems offering location based reports of employees, expanses reporting and more - synchronized to the ERP in real time offering.
• Flexible billing options - Multiple organizations and separated departments will no longer be an issue for billing purposes as billing can be separately paid by a single user or centrally in a case of group of users.