Starkey Hospitality

 

Starkey Hospitality is an advanced telephone system specifically designed to bring a telephonic holistic solution for hotels.

Starkey hospitality telephone system are externally managed using designated information system allowing extreme flexibility to answer all Hotel demanding needs.

Starkey allows Integrating into the hotel PMS (Property Management System) and managing your guests, employees and hotel's telephony needs easily and efficiently.

Thanks to the technological advantages you can improve guests experience in your hotel while saving on communication expanses and on operational expenses.

Hotel

Starkey hospitality VAS suite With Starkey hospitality VAS suite - you can increase incomes from guests - offering them attractive telecommunication packages providing them with features no other hotel offers, extending after the guest has already checked out.

Starkey offers holistic solution for a wide variety of hotel needs:

• Improved customer care
• enlarged variety of services for the guests
• Improved Marketing
• Reducing costs
• Expanding reachability and coverage
• Integration to the hotel web site

Installing Starkey soft switch in your hotel will provide many advantages and capabilities:

A. Replacing old telephone devices to newly advanced Hotel IP phones (including hotel offices, reception, maintenance and logistics rooms, kitchen, and rooms)

B. Attaching local and international DIDs (phone numbers), to the departments receiving incoming external calls.

C. Configuring IVR menus for each of the departments

D. Supplying mobile extensions for hotel workers with mobility

E. Full Billing system capable of managing each user rates/packages and a flexible API for external billing systems or self-issuance of PDF invoices

F. Calls archiving provides specific reports and calls recordings

G. Real time reports on system operation and status

H. Banner Call back in the hotel's Website.

I. Hotels Alert system:

a. Late checkout courtesy call

b. Alarm clock call

c. Conference and hotel activities announcements

d. Call a bell boy.

J. Emergency alerts for all extensions in case of fire or other emergency notifications.

K. Automatic Reconfirmation calls offering confirmation from guest prior to their arrival including an estimated time for arrival transfer the guest to a receptionist or to order a shuttle.

L. Incoming calls management includes Skill Based Routing features for a quick response by the responsible employee.

M. Dynamic music on hold that can change by the hour, department, holidays, etc. having callers know about your benefits, while waiting for the next available representative.

 

Guests

Guests Replacing room phones will improve guests experience staying in the hotel and dramatically improve their communication with the hotel and with the world.

Hotel rooms' phones are specifically designed to improve user end experience and the hotel image in the eyes of the costumer, offering him a wide variety of services:

A. Making and receiving external calls with full caller ID supported.

B. Making and receiving direct internal calls to and from other hotel phones, supporting caller ID and Caller Name.

C. A room Voicemail with integration to the guest email - allowing him to receive his messages even when he is away.

D. Conference calls.

E. Calls recordings - sending a record of the guest call to his mail.

F. Call forwarding to the guest mobile or other room.

G. Easy management of Guests' personal Speed dial.

H. A guest web control panel allowing him to review his calls list and manage his account and voicemail.

 

Value added services

Value Added services Offering telephony services to your guest can be highly profitable, overseeing expectations - as they are sometime provided after the guest has already checked out:

A. Providing a local phone number from his country or a local number (we offer a pool of numbers from 100s of cities around the world) - that rings to his mobile or room. This feature can be provided for the guest, long after his stay at the hotel.

B. Renting a local SIM

C. Renting a local Cellphone

D. Conference calls

E. Access numbers for guest that lets them use the hotel operator as their calling card, and pay with the room bill.

F. Call Back number - calling this number will hang up and call the guest back - offering him the hotel IVR and services with a free incoming call.

G. Telephony content menus on restaurants, attractions, tourist information, hospitals and emergency numbers, enabling telephony coupons and reports about the amount of traffic the hotel brings to the local businesses.

 

System parts Network parts:

• Local Data Center
• Dedicated network in the Hotel
• WiFi in every floor floors with a secure network for the telephony
• Switch
• Firewall
• Cables and Ethernet connections to the rooms and offices.
• Starkey soft switch

Main information system with billing integrations Type of phones:

• Reception.
• Management.
• Hallway phones.
• Bed side phone.
• Desk phone.
• Integration to TV phones and video conferencing.

Deployment of the IP phones network and infrastructure is done after a full consultation with the client, and can consist of one or more of the following network topologies:

A.Using existing infrastructure in hotel rooms.

B.Using new dedicated WiFi network around the hotel

C.Using new dedicated Ethernet network