The Key solution for Telecommunication opereators

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A good interface is like a good hairpiece - you won't notice it. A bad interface is like a bad hairpiece - all you can do is stare at it.

Interfaces Main Advantages:

  • Reducing maintenance costs with self service tools for end users.
  • Brand's Look and Feel - designing the interfaces to look as anywebsite (including the distributor's and end clients').
  • Multilingual support.
  • Interfaces are available 24/7 for easy access anywhere, anytime.
  • Supporting SSL for secured login and encrypted connection.
  • Permission-based management of all system information.
  • Friendly GUI for easy and immediate common work flowprocedures.
  • All-in-one portal, as opposed to using differentinterfaces, with no integration between them.

End user Interfaces

Distributors Interfaces

Network Administrator Interfaces

Application Interfaces

{ Click the pyramid for details }

End Users

User friendly interfaces with online billing and usage reports, voicemail, real time changing of the IVR Generator using drag & drop andmany other self-service tools, lowering the customer supportrequirements in up to 30%.

Distributors

This mid-level management interface is especially designed to meetthe needs of your distributors. Each interface can be branded withthe agents' logo and colors - providing them with a "personal" cloudon top of your own cloud. Providing the agents with self-servicetools minimizes their need for frequent technical support.

Network Administrator

As a network administrator you have a full access to all aspects ofthe system in one single portal (see previous page).

Application Interfaces

Call Initiation

Initiating a call from any application or web site, connecting destinations with a click of a button,reducing dialing time for call centers and businesses.

Call Flow Management System

By retrieving data from the client's CRM we control the way calls are handled using the business' logic,providing better service (calls are forwarded to a personal agent), higher incomes (customcommercials are played while on hold), earlier collection ("your account is due, please enter credit carddetails in order to continue") and more.

Reports and Alerts

Reports: Full reports for all system aspects (usage, billing, marketing and more). Exporting all requireddata into an external system - XLS/CSV, PDF or HTML, - any way you need it.

Alerts: Real time SMS, Email or voice alerts for full scalability in case of system peeks or failures.

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